GUEST TERMS & CONDITIONS

1.1 Introduction

These Guest Terms & Conditions ("Terms") govern your interaction with the MySupperClub platform, operated by A3S TRUEVIBE PRIVATE LIMITED. These Terms apply to all Guests who browse, book, attend, participate in, or engage with any Experience listed on the Platform. By creating an account, making a booking, or attending an Experience, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use the Platform.

These Terms are designed to protect the interests of Guests, Hosts, and the Platform, and to ensure that Experiences are safe, enjoyable, and conducted with full transparency.

1.2 Nature of the Platform

MySupperClub acts solely as an intermediary, connecting Guests with independent Hosts who offer dining Experiences, home-hosted meals, curated restaurant events, and private gatherings. The Platform does not supervise, manage, control, or inspect:

• Food preparation processes
• Kitchen hygiene
• Ingredients used
• Venue safety or structural conditions
• Behaviour of Hosts, their family, staff, or pets
• Conduct of other Guests

The Platform is a facilitator and communication tool. All responsibilities related to executing the Experience lie fully with the Host.

1.3 Account Requirements

To use MySupperClub, Guests must create an account using accurate personal information including name, email, phone number, and any required verification details. Guests must ensure:

• Their information is correct and updated
• Their account is used responsibly
• They do not impersonate another person
• They do not misuse the booking system

Guests agree that any account misuse, fraudulent activity, or policy violations may result in suspension or permanent removal from the Platform.

1.4 Booking Process

Guests must carefully review all Experience details, including menu, location, theme, pricing, available seats, timing, and cancellation rules before confirming a booking. Once payment is completed, the booking is considered confirmed.

Guests understand that some Experiences take place in private homes, shared spaces, commercial kitchens, or restaurants. The nature of these environments may differ, and Guests must consider this before booking.

1.5 Payments

All payments must be made through the Platform's secure payment gateway. Guests agree that:

• Direct payments to Hosts (cash, UPI, bank transfers) are strictly prohibited
• The Platform is not responsible for payment gateway errors, delays, or failures
• Duplicate charges, delayed settlements, or bank-side issues must be resolved directly with the Guest's bank
• MySupperClub does not store payment card details

1.6 Guest Cancellations

Guests may cancel bookings subject to the following rules:

• More than 24 hours before the event: 100% refund
• Within 24 hours of the event: No refund
• After event start time: No refund

These rules apply regardless of the reason for cancellation, including personal emergencies, sudden travel plans, scheduling conflicts, and unforeseen circumstances.

1.7 Host Cancellations

If a Host cancels an event for any reason, Guests will receive one of the following at MySupperClub's discretion:

• A full refund to the original payment method, OR
• MySupperClub Credits of equal value

Credits may be used for future bookings on the Platform and do not have a cash value.

1.8 Weather, Travel & Access Issues

The Platform is not responsible for delays or inability to attend due to factors beyond its control. No refunds will be issued for issues such as:

• Heavy traffic
• Public transportation delays
• Ride-hailing cancellations
• Parking difficulty
• Weather conditions (rain, flooding, storms)
• Guest entering the wrong address in navigation

1.9 Complaint Window

To ensure fair handling of concerns, Guests must report issues within 24 hours of the event. Complaints may include:

• Food-related concerns
• Hygiene issues
• Misbehaviour by other Guests
• Misrepresentation in listing
• Host professionalism concerns

Complaints raised after the 24-hour window will not be investigated.

1.10 Food, Hygiene & Safety

Guests acknowledge that Experiences are hosted by independent individuals. MySupperClub does not regulate, monitor, inspect, or guarantee:

• Ingredient freshness
• Food handling practices
• Cooking methods
• Kitchen cleanliness
• Served dishe's temperature or preparation standards

Guests attend Experiences with the understanding that food-related risks are inherent.

2.1 Guest-Initiated Cancellations

Guests may request cancellation based on the timelines below:

• More than 24 hours before the event: Guests will receive a 100% refund to the original payment method.
• Within 24 hours of the event: No refund will be issued, regardless of the reason.
• After the event start time: No refund.

These rules apply to all personal reasons including: sudden travel changes, illness, scheduling conflicts, forgotten plans, or miscommunication. MySupperClub cannot make exceptions except under platform-approved circumstances.

2.2 Host-Initiated Cancellations

If a Host cancels the event:

• Guests may receive a full refund OR MySupperClub Credits.
• Credits may be used for future bookings but are non-refundable.

3.1 Respect for Hosts

Guests must respect the Host's space, rules, and privacy. Hosts may set rules about shoes, pets, smoking, noise, kitchen access, personal areas, and photography.

3.2 Respect for Other Guests

Guests must behave in a manner that is courteous and welcoming. Inappropriate or disruptive behaviour may lead to removal.

3.3 Alcohol Consumption Guidelines

If alcohol is present:

• Consumption must be responsible
• Guests must not pressure others
• No underage drinking (18+ only)
• Over-intoxication leading to disturbance may result in removal

4.1 Guest Acknowledgment of Risk

Guests acknowledge that dining experiences involve inherent risks including but not limited to:

• Allergic reactions
• Minor accidents
• Slippery floors
• Hot surfaces
• Sharp kitchen tools
• Fire hazards (candles, stoves)

4.2 Medical Conditions

Guests must manage personal medical needs. MySupperClub does not provide medical care.

5.1 Proper Account Use

Guests agree not to:

• Create fraudulent accounts
• Use fake names or contact details
• Harass or spam others
• Misuse communication features

6.1 No Guarantee

MySupperClub does not guarantee:

• Food quality
• Venue conditions
• Availability of events
• Satisfaction levels

6.2 Indemnification

Guests agree to indemnify MySupperClub Operated by: A3S TRUEVIBE PRIVATE LIMITED against claims arising from: Misconduct - Policy violations - Property damage - Illegal activities

6.3 Limitation of Liability

To the extent permitted by law, MySupperClub is not liable for:

• Injuries
• Allergic reactions
• Alcohol incidents
• Venue-related hazards
• Delays or cancellations
• Loss of personal items

6.4 Dispute Resolution

Disputes shall be resolved under the laws of India, with exclusive jurisdiction in Mumbai, Maharashtra.

6.5 Entire Agreement

These Terms constitute the complete agreement between the Guest and the Company.

6.6 Updates

The Company may update these Terms at any time. Continued use of the Platform indicates acceptance of revised Terms.